Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) .

HOW MUCH DOES SHIPPING COST?

Shipping costs are FREE for all orders.

WHAT ARE THE PREPARATION AND SHIPPING TIMES?

Orders are shipped within 2 to 5 days in Metropolitan France and within 5 to 7 days in Belgium and Switzerland.

Paperless orders are received by email within 24 to 72 hours.

HOW CAN I CHECK THE STATUS OF MY ORDER?

After an order is placed, it is sent as quickly as possible to one of our fulfillment centers, from which your item will be shipped.

We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the "Track my order" tab using your email address and order number.

HOW TO PLACE AN ORDER?

Simply choose your items and click the "ADD TO CART" button, repeat for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa and Mastercard credit cards. Checks and money orders are not accepted.

IS PAYMENT SECURE?

Absolutely, our store is fully secure and we have an SSL encryption system to protect your personal and confidential data. We use Stripe's secure payment systems.

I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

Have you received the shipping confirmation of your order? If your order has been shipped for more than 6 weeks, contact us with your order number, we will launch an investigation and get back to you within 72 hours (excluding weekends and public holidays)

I ORDERED SEVERAL ITEMS AND I ONLY RECEIVED PART OF MY ORDER, IS THIS NORMAL?

Yes, this is completely normal. To minimize your wait, we ship all items separately as soon as they are ready to ship. The rest of your order should arrive within the next few days.

I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?

We are sorry, unfortunately this can happen. Please contact us explaining the problem and attaching a photo as proof, we will do our best to find a solution.

I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?

Absolutely, you have 30 days from the date of receipt of your order to return any product that does not give you complete satisfaction.

Returns are made exclusively by post to our address and the return costs remain your responsibility, communicated by email in return for your request. Upon receipt, your order will be fully refunded.

For more information, we invite you to consult the Returns page.

WHAT ARE THE CONDITIONS FOR BENEFITING FROM THE “SATISFIED OR REFUNDED” GUARANTEE?

You must be within 14 days from the date of receipt of your order to be able to benefit from the "Satisfied or Refunded" guarantee, you must contact us before any return in order to follow the procedure indicated and the product must be returned to us in its original condition and packaging.

IN WHICH CASES WILL I NOT BE ABLE TO BE REFUNDED?

If the product has been used and is therefore not resalable as is.
If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
If the returns process has not been followed.

1. How can I benefit from your help in creating a micro-enterprise?

We offer complete assistance for the creation of your micro-enterprise. Our service includes a training module to guide you through all the necessary steps until the legal registration of your company.

2. What are the advantages of your training module for creating a micro-enterprise?

Our training module is designed to provide you with all the knowledge and tools you need to start and effectively manage your micro-business. By following our training, you will be better prepared to face the management of a business and maximize your chances of success.

3. How can I become a beauty trainer with your help?

We are here to guide you every step of the way to becoming a beauty trainer. Whether you are a beauty professional looking to become one or an entrepreneur looking to develop a training business, we offer personalized assistance to make your project a reality.

4. What skills and qualifications are needed to become a beauty trainer?

We will help you identify your strengths and training needs to develop the skills needed as a beauty trainer.

5. What legal services do you offer for beauty trainers?

Our legal services for beauty trainers include assistance in setting up a business, through the facilitation of a "SETTING UP A MICRO-BUSINESS" module.

Please do not hesitate to contact us if you have any further questions or would like to learn more about our legal services for entrepreneurs and trainers.

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